Professional Development Suite for Leaders and Management

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Self Leadership

Providing access to professional development opportunities enhances the contribution and satisfaction of your employees. When employees are able to learn and grow, and the organization supports that growth, they are more engaged.

Our professional development programs are designed to complement a larger learning journey or be deployed individually to target employees’ unique development needs.

Voice of the Learner Learning professionals are bombarded with new technology and delivery techniques from well-meaning technology partners that want to transform the learning experience. But do learning professionals know what your learners really want and need to be successful? Find out what we uncovered when we asked individuals how they learned best.

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Accountability

While the term “accountability” is commonly heard, there is often a great deal of confusion about what this word means and to whom it applies.

This course teaches the skills and explains the focus required in creating an accountable organization. To achieve this, team members must hold themselves accountable; individual actions must align with the values, competencies, and strategies of the organization.
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Communicate With Clarity

Every function and activity that takes place in an organization involves some form of direct or indirect communication.

The success of these functions and activities directly depends on the ability of the people in the organization to communicate effectively. This course focuses on the process of creating open communication that increases rapport and productivity.
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Delegation

Delegation is an overlooked and undervalued tool that managers can use to complete an ever-increasing list of work responsibilities.

This course provides managers with the skills to effectively delegate work to others.
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Emotional Intelligence

Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ).

In this course, we explore the topic of EQ and how to develop our own EQ, thereby increasing our success with our career and relationships, both inside and outside of the workplace.
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Facilitating Effective Meetings

Meetings are often seen as one of the biggest time wasters. The problem is not the actual meeting, but rather how the meeting is managed.

Poor planning and facilitation are guaranteed to result in a nonproductive meeting and a waste of company resources. This course is designed to help participants use tools and methods to plan, prepare, and facilitate a productive meeting that will capitalize on the time and talents of all attendees.
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Giving and Receiving Feedback

This course teaches the skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance.

Feedback opens the door to discussion and problem-solving, and it is essential to personal growth and development. When feedback is given constructively, the receiver of the feedback is more likely to listen nondefensively and take appropriate action. It is important for learners to discover that the receiver of feedback has equal responsibility in creating a comfortable interaction between both parties.
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Handling Conflict

Conflict is an inevitable dynamic in the work environment. Unfortunately, it usually carries a negative connotation.

Conflict, in and of itself, is neither “good” nor “bad.” What makes a conflict situation productive or destructive is the way in which issues and information are analyzed, approached, and communicated. Successful teams and managers have the ability to not only address, but also use differences in a way that increases the overall strength of the team. This course teaches the skills and perspectives that are necessary to effectively manage conflict.
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Hiring Talent: Right Person, Right Job

Given today’s business realities, it is more important than ever for organizations to use their resources wisely.

In any organization, selecting the right person for the right job is a challenge. When the challenge is met, turnover is low, morale and productivity are high, and great customer service is provided. This course is designed to provide information and skills to assess, build, and conduct high-quality selection interviews in order to decide on the right person for the right job.
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Leading Change

Change is in every new project, every new customer, and every improvement in products or services.

Change can be major, like a merger or acquisition. Or change can be minor, like the introduction of a new system. Regardless of the intensity, change is survival and has a direct impact on productivity, turnover, employee engagement, and organizational effectiveness. This course teaches the skills that leaders need in order to be effective during times of change.
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Mentoring

Mentoring is one way to transfer expertise and knowledge to new workers. Mentoring has been proven to reduce turnover and increase employee satisfaction.

This course provides an opportunity for mentors and their protégés to work together, learn about each other, and determine the most successful working relationship. Techniques are provided for mentors and protégés to learn about one another, identify interaction guidelines, and set mentoring goals.
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Partnering for Performance

Managers often view performance management as being primarily the end-of-year performance review.

In truth, performance management is an ongoing, year-round function. The annual review is merely the culmination of the performance conversations that have taken place throughout the year. In this course, managers learn how to collaboratively develop performance goals, provide feedback and coaching toward those goals, and review performance results.
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Presentation Skills

Powerful presentation skills increase a person’s ability to educate and inform audiences. Ideas, products, and concepts must be presented succinctly and compellingly.

This course, specifically designed for people looking to influence or inspire, teaches a presenter to develop and deliver a clear, concise message that will quickly and effectively gain the attention of the audience.
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Provide Powerful Service

Given today’s business and economic climate, it is important for participants to experience and understand the reality of their customers.

The purpose of the course is to identify and learn best practices and their supporting skills so that employees can provide excellent service to both internal and external customers, alike.
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Problem-Solving & Decision-Making

Employees in any organization find themselves solving problems on a daily basis.

The ability to identify the problem, pinpoint the true cause, and identify a workable solution is essential for personal, professional, and organizational success.
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Stress Management

Stress is a normal part of everyday life. A person’s ability to understand and manage their stress has a direct correlation to effective performance in the workplace.

In this course, participants will learn how stress works, recognize personal sources of stress, understand the effects of stress, develop resilience strategies, and create an action plan to reduce stress and improve productivity.
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Teamwork

Most of the time when you hear the word team, it’s about a group of people who get together to complete a special project.

This course is about creating a team environment among the people with whom you work each day. The purpose of this course is to create a team environment that will foster a positive and productive workgroup. Participants will learn techniques for translating team goals into individual goals, empowering all team members to participate, encouraging collaboration among team members, and monitoring the team’s progress using structured tools and processes.
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Time Management

In today’s business climate, every member of the organization is challenged to accomplish more in a given day.

This can be difficult and lead to increased stress for employees. In this course, participants will learn many time-management tools and techniques that not only help them complete their projects and tasks more efficiently, but also help them manage their stress load.
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61%

of learners surveyed said that the last live face-to-face facilitated workshops they attended improved how they perform their job


75%

of employees in highly engagement organizations agree that they have the training and resources to do a good job

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