Change is in every new project, every new customer, and every improvement in products or services. Change can be major, like a merger or acquisition. Or change can be minor, like the introduction of a new system. Regardless of the intensity, change is survival, and has a direct impact on productivity, turnover, employee engagement, and organizational effectiveness. This course teaches the skills that leaders need in order to be effective during times of change. Participants will learn the stages of change, the five organizational elements that affect the process of change, a five-step approach for communicating change, and a tool to analyze resistors and drivers of change.“The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday’s logic.” – Peter Drucker
Participants start the course by defining change and identifying current changes within their organization that they are personally experiencing. They will then ride the “rollercoaster of change” through the three stages, pinpointing behaviors or indicators that people are in certain stages. Tips and tactics for communicating during these stages of change will be introduced and participants will have an opportunity to practice them in groups and individually.
Once participants have a general understanding of the stages of change and how to communicate effectively during these times, they will partake in an activity that models change in the workplace. During this activity, they will experience the impact of changes that are directive in nature, and have real-time opportunities to re-direct the communication and collaborate with their groups in order to increase the engagement of all involved.
Participants will learn about the various reactions they may receive from their employees, and how best to handle them. And lastly, they will learn about the areas of organizational change they can impact, and have the opportunity to apply that awareness to a change scenario, ultimately providing participants with both knowledge and the ability to use it.
After completing this course, you will be able to:
- Understand the three stages of change that people and organizations go through.
- Identify what stage of change people are in by their words or actions.
- Discuss personal reactions to change and rethink the more self-defeating aspects of their reactions to change.
- Identify actions to lead and communicate organizational change through each stage.
- Identify five areas of the organization that leaders can change.
This course has a 4-hour agenda.
This course is designed for up to 25 participants.