Category: Case study

Scottish Power

The situation: As one of the largest utilities in the UK, Scottish Power is expanding and adapting to increasingly competitive market conditions. No longer simply an electricity supplier, Scottish Power’s activities now include: electricity, water...

A leading automobile organization (Technical Division)

The situation: This organization was beginning to see too much reliance on outsourced suppliers and too little internal responsibility and accountability among its managers. The CIO responded with a number of initiatives to increase performance,...

Osram Sylvania Jobs

The situation: The organization understood that capitalizing on workforce diversity was good business. And it wanted related training to go beyond awareness and political correctness to ensure employee satisfaction and retention. The goal: To equip...

EMD Serono

The situation: Management had set ambitious growth goals that rested on five key company values. They knew, however, that simply defining and promoting those values would not lead to action. EMD Serono needed all managers...

Thrivent Financial for Lutherans

The situation: Growth from a merger expanded opportunities for employees. Unfortunately, employees seemed to be approaching those opportunities in a haphazard way – applying for internal jobs that had appeal but often did not support...

Large North American appliance manufacturer

The situation: Acquiring companies and being acquired was creating instability in a formerly very stable workforce. Reorganizations and retooling of job responsibilities clouded accountabilities as well as career paths. The approach: Re-stabilizing the workforce meant providing...

Computer Associates

The situation: Computer Associates believes that systems, processes and people should work in sync, securely supporting the organization’s goals. But like the shoemaker’s children, what was deemed critical for customers needed to be strengthened and...