The situation: As one of the largest utilities in the UK, Scottish Power is expanding and adapting to increasingly competitive market conditions. No longer simply an electricity supplier, Scottish Power’s activities now include: electricity, water and waste, water services, gas telecommunications, retailing technology and contracting services.
In this intensely competitive and fast-moving environment Scottish Power understand that there is one factor that keeps the company ahead – the commitment, creativity and energy of its people. They wanted a radical new focus that would release the enthusiasm in each employee so developed a system of guiding principles that would capture the very spirit of the company and act as a motivational, inspiring force. Using these principles they implemented a values based leadership development programme to:
- explore the full potential of the company’s values;
- generate support for the values process
- develop fresh action in accordance with the values;
- Scottish Power knew that the real challenge for the company was in turning these values into reality – starting with 200 key managers.
The approach: After consulting with BlessingWhite, Scottish Power chose Putting Values Into Action (PVIA) as the pivotal focus of their Exploring Values program. PVIA is a unique process, designed to stimulate and engage the interest and energy of managers by exploring the relationship between their personal values and those of the organization. It gives managers the tools they need to make values a fully integrated part of the decision-making process and helps them understand what values mean to them.
The results: PVIA has allowed management to “develop a greater understanding of what the company’s values mean in practice and help them to live the values on a day-to-day basis” said John Gemmill, Scottish Power’s Group Human Resources Strategy Manager.
New levels of co-operation and trust have flourished across the business and Scottish Power has seen a real change within the culture of the company. Managers have become more energized and motivated to take positive action and their new commitment has been cascaded through the entire company. John Gemmill says “Diverse groups of managers and staff have responded superbly to the opportunities for thinking, debate and generating ideas. Numerous positive impacts can now be clearly seen right across the company”.
Inspired by the values managers are able to inspire their staff in turn. As a result Scottish Power is prepared to move forward, assured that their managers are ready and able to shape the future success of the company.