A leader in international banking
The situation: This firm’s industry operates in tense environment — one in which international regulators are hyper-alert to any hint of non-compliance or ethical missteps. As a result, the firm’s senior officers needed to be 100% confident that the each leader of their international operations had the expertise and knowledge to conduct business with the highest standards of integrity. The bank’s country executives not only needed to know the local regulations and policies thoroughly but they also needed to use that knowledge to make the right decision in all situations. Furthermore, it was clear that these high-level leaders needed to demonstrate skillful leadership, judgment and integrity while developing stronger, trusting relationships with local regulators.
The approach: Our team of consultants worked with the bank’s leadership team to scope out their requirements. We created a compelling program to inform, educate and challenge the country executives to successfully navigate the changing regulatory environment. We worked closely with the senior bank executives who served as the faculty by translating their expertise into engaging educational sessions and coaching them on dynamic group facilitation. To bring the subject matter to life, our consultants also developed a realistic, intricate and challenging simulation and provided specific feedback around the soundness of the participating leaders’ decisions and actions.
The results: All country executives have been certified through this highly tailored, intensive leadership development session. The program was so relevant and successful that it is now being offered by invitation only to an exclusive population of high-potential leaders in other areas of the bank. The flexible design of the simulation and educational sessions allow for current events and regulatory changes to be easily incorporated, keeping the experience relevant to the ongoing issues the bank is facing.