A leading credit card and financial services firm
The situation: This organization’s market leadership depends on maintaining secure and high-functioning payment systems 24/7 worldwide. Since 2000, we have worked together to ensure that leaders at all levels of the organization have the skills they need to manage, motivate and retain their teams. We initially rolled out Technical Leadership for nearly 400 managers, plus a tailored version of the program for all individual contributors. The immediate results: Core skills and a common language to drive high performance on the front lines and up through the ranks.
When an executive leadership session was run for the senior team to ensure the success of the original initiative, these high-level executives concluded that they would benefit from even more help with “the people stuff.”
The approach: Our consulting team followed up to establish the framework for executive coaching engagements for senior leaders. Determining individual strengths and areas for improvement was the first critical step. The participating executives were assessed on two critical scales: business competence and personal connection. With those results as a baseline, interviews with each executive’s direct reports were conducted. That data, combined with our consultants’ observations, formed the basis for very specific, tailored 3- to 6-month, one-on-one executive coaching engagements with the most appropriate BlessingWhite coaches.
The results: Post-coaching surveys show impressive improvements in how employees rate the executives in terms of engagement and team development. Follow-up High-Performance Leadership Assessments and interviews with feedback providers have demonstrated equally significant improvements. As the senior executives continue to model desired leadership behaviors, the organization continues to build its leadership bench strength with the all-new Leading Technical Professionals positioned as an integral component of the standard leadership development curriculum.