The situation: Computer Associates believes that systems, processes and people should work in sync, securely supporting the organization’s goals. But like the shoemaker’s children, what was deemed critical for customers needed to be strengthened and reinforced for Computer Associates’ own employees. That meant a common set of skills for Computer Associates’ managers worldwide to ensure that each team was in synch with Computer Associates’ goals. The challenge was twofold: Engaging the technical leadership that formed the backbone of the company and ensuring consistency and quality across all locations – Africa, Asia-Pacific, Europe, the Middle East, North America and South America.
The approach: Computer Associates was impressed with BlessingWhite’s expertise and experience in working with highly expert workforces as well as our Technical Leadership tools, concepts and development activities, which reflect core leadership skills applied in a technical culture. Our consulting team tailored the core program experience to ensure maximum relevance and impact for Computer Associates’ unique leadership population. The design, however, was only the start. Our ability to manage a simultaneous rollout to all global locations with a consistent level of expert facilitation and support ensured that all Computer Associates managers left the program with the same high level of learning.
The results: More than 6,000 Computer Associates managers worldwide experienced a customized version of Technical Leadership (now ‘Leading Technical People +‘. As the implementation progressed, Computer Associates expanded participation to include managers in finance, sales and other functions. The program has been translated into several languages. Bottom line: Computer Associates’ leaders have a consistent management language no matter where in the world they call home.
It was a completely seamless process to integrate Computer Associates’ culture and values with BlessingWhite’s philosophy and methodology. From the first meeting, it was as if we have been working together for years.” Don Balducci, VP of Learning and Development